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Airbnb Community Center suppression: Hosts & moderators against victim guest

Airbnb Mice Community Center Suppression Host Retaliation Moderator Bias Harassment Cyberbullying Mice Incident Health & Safety Refund Dispute Legal Rights Evidence Transparency Justice Public Record
Documenting how a victim guest’s safety report was mocked, attacked, and ultimately suppressed by Airbnb hosts and Community Managers.

For any privacy or legal concern, visit: LEGAL COMPLIANCE & FREEDOM OF EXPRESSION STATEMENT
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Overview

For detailed infotrmation of the mice issue, visit: Airbnb Community Center post: How to get full refund for a mouse issue

Victim guest: HongyuShen7936
Username: Hongyu6

Original post on Airbnb Community: https://community.withairbnb.com/t5/Advice-on-your-space/How-to-get-full-refund-for-a-mouse-issue/td-p/1809026

Victim guest posted on Airbnb Community Center asking for help of mice issue Victim guest showing evdience of mice in the kitchen on Airbnb Community Center Victim guest showing evdience of mice on the stovetop on Airbnb Community Center Victim guest asking how to get full refund for mice issue on Airbnb Community Center
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How to get full refund for a mouse issue
Answered!
08-08-2023 06:08 PM

Hi, I am a tenant and yesterday I saw a mouse, but couldn't find a way to get full refund.

Address: **
Host: **
Co-host: **

Issue: I saw a mouse in my room and in the kitchen.

Time: August 7th, 2023

What I did: I set up a camera to record it at night.

Evidence(see the stove, I also have the complete video on Google Drive)

Totally I paid 669.70 CAD, but Airbnb only has the option of "Enter an amount no more than $494.99 CAD". Yesterday I contacted the host and co-host, but at that time I didn't have the proof, they said they will send exterminator to check.

Until this morning I finally got the 100% true evidence, and messaged them, both of them kept silent completely, didn't reply anything. So far I don't see any exterminator.

According to Airbnb policy, it is possible to get full refund in this case. Additionally, I spent a lot of time and energy just for handling this problem and getting evidence. Extra $50 is necessary.

How and where to request for full refund?

Top Answer

Final update: I logged back in on Jun 29, 2026. I checked the messages with that 'host' and all his messages show "This message has been hidden because the person no longer has access to Airbnb.".

Good, that person(he had 13 listings according to what he said in 2023) has been removed. So I guess no one is able to book the "mice rooms" anymore. Every day is crossed out on the calendar so availability is "N/A". When I clicked the host's profile, it jumped to a "404 Not Found" page.

For what reason that host is gone? He had 13 listings so I don't think he just took a break or abandoned completely. Was he banned by Airbnb? I don't know and leave everyone judge.

It doesn't mean Airbnb is a good company. I was flagged(shadow banned) after this event and I will never be able to book anything on Airbnb again in my life. That $134 coupon became useless as well.

This is not a bad thing to me at all. This is what almighty told me to maintain my justice, stay away from corrupted people and corrupted companies. Someone wanted to shut me up because the fact I revealed may be too real too brutal. I don't need Airbnb, Booking is another option.

29-06-2026 09:20 PM
Host Analysis 🔼

Screenshots of all replies

https://justice.hongyushen9914.workers.dev/year-list/2026/airbnb-community-center-suppression-host-replies-screenshots

Geographical distribution of hosts

All hosts (Click the profile image to switch)

◀
Airbnb host Mike-And-Jane0
Mike-And-Jane0
Airbnb host Elaine701
Elaine701
Airbnb host Kia272
Kia272
Airbnb host Helen3
Helen3
Airbnb host Helen744
Helen744
Airbnb host Hannah1263
Hannah1263
▶

Mike-And-Jane0

 Airbnb community center profile for host Mike-And-Jane0 Airbnb profile for host Mike-And-Jane0

Airbnb Community Center profile: https://community.withairbnb.com/t5/user/viewprofilepage/user-id/839431
Airbnb profile: https://www.airbnb.ca/users/show/149937183

• Name: Mike And Jane
• Country: England
• 72 Posts
• 14,639 Replies
• Trips: 6
• Reviews: 5
• 9 years on Airbnb
• Where I went to school: St Albans
• My work: Retired
• Born in the 60s

Unbelievable Behaviors

Airbnb host Mike-And-Jane0 had title of Top Contributor Airbnb host Mike-And-Jane0 lost the title of Top Contributor due to misconduct

Mike-And-Jane0 had the title of

Top Contributor

However, due to his disappointing performance, this honorary title has been

officially removed

since Jul 24, 2026.

👎👎👎👎👎

The Airbnb Community Center - Top Contributors

Link: https://www.airbnb.ca/help/article/1183

Top Contributors are recognized members of the Community Center who regularly share helpful insights and answer questions from fellow hosts.

Each Top Contributor earns a special badge that appears in their Community Center profile and under their profile image.

How to become a Top Contributor
There’s no application process. Airbnb selects Top Contributors based on consistent, meaningful participation in the Community Center.

📄 Members who don’t follow the Community Center Guidelines, or Terms of Service, Privacy Policy, and Community policies, including the Nondiscrimination Policy, are not eligible to be part of this group.

AI Models for Analysis

To minimize analytical bias and ensure accuracy, three independent AI systems — ChatGPT, Gemini, and Copilot — were used to evaluate each host / manager’s personality, psychological tendencies, and behavioral patterns.

Grey bubble is the host, blue bubble is the victim guest. The AI analyzes each reply of the host.

Select an AI mode to see the result

Chatgpt logo

ChatGPT

Gemini logo

Gemini

Copilot logo

Copilot

Final AI report for

Mike-And-Jane0

  • Behavioral Traits
    • Highly confident in own judgments
    • Low willingness to admit error or revise stance
    • Selective engagement (ignores inconvenient points)
    • Prefers indirect confrontation (sarcasm, humor, reframing)
    • Escalates when authority or reputation is involved
    • Uses dismissal when challenged (“good luck with that”)
    • Shifts to formal accusations when pressured
    • Maintains composure even during conflict
  • Communication Style
    • Concise, controlled, and deliberate wording
    • Uses sarcasm to deflect rather than engage
    • Reframes others’ arguments to weaken them
    • Avoids direct answers to core accusations
    • Transitions from casual tone → formal tone when needed
    • Strategic word choice to shape perception (“complained”, “harassment”, “pathetic”)
  • Conflict Patterns
    • Initial stance: authoritative and judgmental
    • Mid-stage: dismissive and disengaged
    • Later stage: sarcastic detachment
    • Final stage: structured counterattack via authority
    • Frequently reverses roles (accused → victim)
    • Redirects focus from issue → opponent’s behavior
  • Psychological Indicators
    • Strong need to maintain control of narrative
    • Sensitive to perceived pressure or demands
    • Prioritizes self-consistency over correction
    • Emotionally controlled but not emotionally detached
    • Reacts more strongly to escalation than to facts
A controlled, confident, and strategically defensive communicator who avoids accountability through reframing and only escalates into formal confrontation when his position is directly challenged or threatened.

👇👇👇👇👇

💬 Complete conversation as follow(↕ Click to expand):
Mike-And-Jane0 (Level 10)
@Hongyu6 Did you ask Airbnb to cancel your stay and find you somewhere else when you discovered the mouse issue?

There is no excuse for a host allowing mice in their house BUT there is also no excuse for completing the whole stay and then demanding a refund + $50.

08-08-2023 06:55 PM
⚠️ ChatGPT analysis:

1. Overall Communication Style
  • Direct and blunt
    • The reply gets straight to the point without softening language.
    • Phrases like “there is no excuse” are strong and leave little room for nuance.
  • Judgment-oriented
    • The person is not just asking questions — they are already forming a conclusion about your behavior.
    • They evaluate both sides (host and guest), but in a decisive way.
  • Structured thinking
    • They clearly separate two ideas:
      • Host is wrong (mice issue)
      • Guest may also be wrong (staying and then asking refund)
    • This shows a tendency to think in “rules” or “fairness logic.”
    • They evaluate both sides (host and guest), but in a decisive way.
2. Psychological & Behavioral Analysis
  • Problem-solving mindset
    • They focus on what action should have been taken at the time, not after.
    • Suggests they value procedures and correct steps.
  • Implicit assumption
    • They assume you may not have followed the “proper process.”
    • This question is not purely neutral — it subtly challenges your actions.
  • Experience-based thinking
    • Likely comes from long-term Airbnb usage (9 years).
    • They are used to how the system should work and expect others to follow it.
  • Mild authority tone
    • The question sounds like guidance, but also like checking compliance.
  • Balanced framing (on the surface)
    • They first acknowledge the host is wrong.
    • This gives an impression of fairness.
  • Use of “BUT” is important
    • Everything after “BUT” is what they really want to emphasize.
    • This is a common communication pattern:
      • Agree first → then shift focus to criticism.
  • Moral framing
    • Words like “no excuse” show they see this as a clear right vs wrong issue, not situational.
  • Strong judgment
    • Again uses “no excuse” — this is absolute language.
    • Shows low tolerance for behavior they consider improper.
  • Focus on fairness / responsibility
    • Their logic:
      • If you stayed → you accepted the condition
      • Therefore → full refund later is not justified
    • This reflects a transaction fairness mindset.
  • Sensitivity to perceived opportunism
    • Asking for refund + extra money may be interpreted by them as:
      • Taking advantage of the situation
    • Even if that’s not your intent, they are reacting to how it looks.
  • Rule-based thinking
    • They likely believe:
      • Problems must be reported immediately
      • Action must follow immediately (cancel, relocate)
    • Deviating from this triggers criticism.
3. Personality Traits (Inferred)
  • Rule-oriented
    • Strong belief in “correct procedure” and expected behavior.
  • Low tolerance for ambiguity
    • Prefers clear actions: report → leave → resolve.
    • Less flexible with complex or delayed responses.
  • High sense of fairness (but rigid)
    • They try to be fair to both sides.
    • However, fairness is defined by their rules, not necessarily by context.
  • Experienced but possibly biased
    • Long-term Airbnb user → confident in their understanding.
    • May assume their experience = correct standard.
  • Direct, not emotionally supportive
    • No empathy language (e.g., “that must have been stressful”).
    • Focus is on logic, not feelings.
4. Behavioral Interpretation
  • They are not attacking personally, but:
    • They are challenging your actions strongly.
    • Tone can feel harsh because it lacks empathy.
  • Their main concern is:
    • “You didn’t handle it the right way at the time.”
  • Their underlying belief:
    • If a guest continues staying → they partially accept the condition.
5. Key Takeaways
  • This person:
    • Thinks in rules and procedures
    • Values immediate action over later claims
    • Uses direct, judgment-heavy language
    • Sees fairness as both sides having responsibility
  • The reply is:
    • Logically structured
    • Emotionally neutral (but cold)
    • Critical rather than supportive
Hongyu6 (Level 4)
As I described above, the host and co-host kept silent completely after I provided 100% true evidence.

I just contacted Airbnb Support, "please allow me to reach out to your Host to discuss the issue further, and I'll get back to you within the next 4 hours."

I didn't say that I want to stay here, but currently I cannot leave as well.

08-08-2023 07:02 PM
Mike-And-Jane0 (Level 10)
@Hongyu6 if the listing is unsafe you need to tell Airbnb and leave. Otherwise people may think you are just angling for a free stay.

08-08-2023 07:09 PM
⚠️ ChatGPT analysis:

1. Overall Tone Shift Compared to First Reply
  • More assertive and directive
    • Less questioning, more telling (“you need to…”).
  • Stronger suspicion introduced
    • First reply = judgment
    • This reply = explicit doubt about your intention
2. Line-by-Line Analysis
  • Command-style language
    • “you need to” = instruction, not suggestion.
    • Shows authoritative communication style.
  • Binary thinking (black-or-white logic)
    • Situation is simplified into:
      • Unsafe → leave
      • Safe → stay
    • No room for constraints like:
      • no alternative place
      • financial or logistical limitations
  • Procedure-focused mindset
    • Again emphasizes correct process:
      • Report → Leave → Let Airbnb handle
  • Low empathy signal
    • Does not acknowledge your statement:
      • “currently I cannot leave”
    • Suggests they prioritize rules over circumstances
  • Introduction of suspicion
    • This is the most important psychological shift.
    • They move from:
      • “this is improper behavior”
        • → to
      • “this could be manipulative behavior”
  • Use of indirect accusation
    • They don’t say “you are doing this”
    • They say “people may think…”
    • This is a softer way to:
      • suggest doubt without fully owning the accusation
  • Assumption of social judgment
    • They frame the issue as:
      • “how others will perceive you”
    • Indicates concern with:
      • reputation
      • fairness in community standards
  • Sensitivity to exploitation
    • “free stay” implies:
      • fear of system abuse
    • Suggests they’ve likely seen or believe in
      • guests exploiting hosts for refunds
3. Personality Traits (More Refined)
  • Highly rule-driven
    • Strong belief in:
      • correct process
      • immediate action
  • Skeptical / cautious mindset
    • Quickly considers possibility of:
      • manipulation
      • bad intent
    • Even without full evidence.
  • Community-protector mentality
    • Speaks from perspective of:
      • “what people may think”
    • Suggests they identify with:
      • platform norms
      • protecting fairness (especially for hosts)
  • Low situational flexibility
    • Does not adapt reasoning based on:
      • your constraint (“cannot leave”)
    • Prefers simple rules over complex realities.
  • Indirect but pointed communicator
    • Uses phrases like:
      • “people may think…”
4. Behavioral Interpretation
  • Their core message:
    • If you stay, your claim loses credibility.
  • Their concern is not just what happened, but:
    • how your behavior appears to others
  • They are:
    • Not emotionally reacting
    • But logically suspicious
5. Key Differences from First Reply
  • First reply
    • Focus: fairness of outcome (refund vs staying)
  • Second reply
    • Focus: perceived intention (possible exploitation)
➡️ This shows escalation:
  • From judging actions
  • To questioning motives
6. Key Takeaways
  • This person:
    • Applies strict rules to judge behavior
    • Believes actions determine credibility
    • Is alert to potential abuse of the system
    • Communicates in a direct, slightly accusatory way (indirect wording)
  • The reply is:
    • Less neutral than the first
    • More suspicious
    • Less empathetic
    • More concerned with perception than your situation
Hongyu6 (Level 4)
Remember I am the victim.

This happened so suddenly and I wasn't prepared. Where can I go? I haven't booked any place. It just happened yesterday, how can I leave whenever I want?

If they fixed it, I can stay and ask for partial refund. If they cannot, full refund + 50. This is my first time trying Airbnb, had this awful experience already.

I didn't do anything wrong.

08-08-2023 07:20 PM
Hongyu6 (Level 4)
Additional information: Seems like the host and co-host are getting ghosted. They have been silent for more than 12 hours since I gave the evidence(video), didn’t reply to my message, didn’t say what they will do, just nothing. Their behaviors are considered irresponsible.

09-08-2023 12:50 PM
Hongyu6 (Level 4)
The host can only refund the rest of the days, which is wrong, August 7th there was a mouse, but he refused to refund for that day. I lived with the mouse and he still charged me full price for that day.

09-08-2023 01:52 PM
Hongyu6 (Level 4)
The host and co-host were ghosted for more than 12 hours, didn't reply to my message, but when I mentioned "If I don't receive any reply in the next 2 hours, I need to report to Airbnb directly, social media and news media as well.", both of them showed up immediately.

Am I right, **(host name)?

09-08-2023 05:29 PM
Hongyu6 (Level 4)
I just saw another mouse in my room.

09-08-2023 07:59 PM
Mike-And-Jane0 (Level 10)
@Hongyu6 If you do not call Airbnb, ask them to cancel the rest of your stay and find somewhere else then you will see mice I am afraid. The words 'put up or shut up' spring to mind I am afraid.

09-08-2023 08:04 PM
⚠️ ChatGPT analysis:

1. Overall Tone Shift Compared to Previous Replies
  • Most aggressive so far
    • This is a clear escalation from:
      • questioning → judging → confronting / dismissive
  • Less “advice”, more “verdict”
    • Earlier replies tried to frame rules
    • This one delivers a final, blunt judgment
  • Introduction of ridicule / idiom
    • “put up or shut up” adds a mocking / dismissive edge
2. Line-by-Line Analysis
  • Repetition of same rule
    • Again insists:
      • Call Airbnb
      • Leave immediately
    • Shows rigidity — not adapting despite multiple explanations from you.
  • Cause-and-effect framing
    • “then you will see mice”
    • Implies:
      • Staying = accepting consequences
    • This simplifies the situation into:
      • Your outcome = your choice
  • Subtle blame shift
    • Responsibility moves from:
      • Host problem → to → your decision to stay
    • Suggests:
      • If you continue suffering, it's partly your responsibility.
  • Dismissal of constraints
    • Ignores your earlier point:
      • “I cannot leave immediately”
    • Indicates low sensitivity to real-world limitations
  • Use of idiom = key psychological signal
    • “put up or shut up” means:
      • Either take action, or stop complaining
    • This is not neutral — it’s confrontational.
  • Implicit accusation
    • Suggests:
      • You are complaining without acting
    • Moves from:
      • questioning behavior → to → invalidating your complaints
  • Social dominance behavior
    • This phrase positions them as:
      • someone judging from above
    • It attempts to shut down further discussion
  • Emotional undertone: irritation
    • Compared to earlier replies:
      • This shows reduced patience
    • Likely triggered by:
      • repeated disagreement with their advice
  • “I am afraid” softener (but weak)
    • Adds politeness on surface
    • But does not reduce harshness significantly
    • Common pattern:
      • soften wording → deliver harsh message anyway
3. Personality Traits (Refined with This Reply)
  • Highly rigid / rule-enforcing
    • Strong belief:
      • “There is only one correct way to act”
      • immediate action
    • Repeats same solution regardless of context
  • Low tolerance for perceived inaction
    • Sees delay or constraints as:
      • hesitation
      • or avoidance
    • Reacts negatively to:
      • not following their suggested steps
  • Increasing impatience → leads to harshness
    • Earlier:
      • structured criticism
    • Now:
      • dismissive phrase
    • Pattern:
      • disagreement → frustration → sharper tone
  • Suspicion reinforced into judgment
    • Earlier:
      • “people may think…”
    • Now:
      • “put up or shut up”
    • Evolution:
      • suspicion → assumed lack of legitimacy
  • Authority / superiority communication style
    • Speaks as if:
      • their interpretation = correct standard
    • Less open to:
      • alternative perspectives
      • contextual explanations
  • Low empathy, high logic dominance
    • Does not engage with:
      • stress
      • uncertainty
      • practical difficulty
    • Focus remains:
      • action vs inaction
4. Behavioral Interpretation
  • Their core belief:
    • Complaints are only valid if matched with immediate decisive action
  • Their interpretation of your behavior:
    • Not leaving = lack of seriousness
    • Continuing to discuss = unnecessary complaining
  • Their reaction pattern:
    • Give rule-based advice
    • See it not followed
    • Assume wrong intent or weakness
    • Respond with stronger, dismissive language
5. Escalation Pattern Across Replies
  • First reply
    • Focus: Balanced but judgmental
  • Second reply
    • Suspicion introduced
  • This reply
    • Dismissive + borderline contempt tone
➡️ Clear trajectory:
  • Neutral logic → suspicion → social pressure / shutdown language
6. Key Takeaways
  • This person:
    • Has a strict rule-based worldview
    • Believes action = legitimacy
    • Becomes increasingly harsh when ignored
    • Uses indirect accusation → then direct dismissal
    • Shows low adaptability to complex situations
  • This specific reply is:
    • The most confrontational so far
    • Minimizing your situation
    • Framing you as the problem if you don’t act
    • Trying to end the discussion rather than continue it
Hongyu6 (Level 4)
I am serious, my room is full of mouse smell.

I booked a hotel and will check out tomorrow morning.

09-08-2023 08:19 PM
Hongyu6 (Level 4)
Airbnb resolution: 30% refund for the 3 nights affected by this issue + refund for the nights that you aren’t spending

And they provided me with a coupon worth CA$134.

09-08-2023 08:23 PM
Hongyu6 (Level 4)
The host violated the Airbnb policy, confirmed by Airbnb. They failed to provide a clean environment to guests.

They only agreed to refund the rest of days if I leave, this also violated the Airbnb policy. Guests are under the protection of AirCover.

The host and co-host handled this mice issue inappropriately. Officially confirmed.

10-08-2023 10:37 AM
Mike-And-Jane0 (Level 10)
@Hongyu6 Sorry but you are wrong. If a guest is happy enough to stay in a property then the host does not need to fully refund you. You seem convinced that you can stay somewhere for free which just is not correct.

10-08-2023 01:42 PM
⚠️ ChatGPT analysis:

1. Overall Tone Shift (Relative to Previous Reply)
  • Moves from dismissive → openly oppositional
  • Shows resistance to new evidence
  • Tone becomes:
    • more defensive
    • more accusatory
  • Key shift:
    • Previously: “you’re not acting”
    • Now: “you are wrong” + moral framing of your intentions
2. Line-by-Line Analysis
  • Surface politeness (“Sorry”)
    • Functions as a social buffer, not genuine empathy
  • Direct contradiction
    • No nuance, no partial agreement
    • Signals:
      • high confidence in own interpretation
      • low openness to revising views
  • Cognitive rigidity indicator
    • Even after:
      • Airbnb decision
      • policy confirmation
    • They do not update their stance
  • Reframing your behavior
    • Your situation becomes:
      • “happy enough to stay”
    • This is a reinterpretation, not what you claimed
  • Minimization of severity
    • Ignores:
      • mice
      • smell
      • policy violation
    • Reduces issue to:
      • a comfort preference
  • Binary logic model
    • Their internal rule:
      • Stay = acceptable conditions
      • Leave = unacceptable conditions
  • Ignores transitional states
    • (e.g., can’t leave immediately, booking delay)
    • Suggests:
      • black-and-white thinking
  • Strongest psychological signal in this reply
  • Attribution shift
    • Moves from:
      • behavior critique → intent accusation
    • Implies:
      • you are trying to exploit the system
  • Construction of a motive
    • They assign you a belief:
      • “you want free stay”
    • This is:
      • not stated by you
      • inferred / projected
  • Moral framing
    • Introduces:
      • fairness / entitlement narrative
    • Positions themselves as:
      • defender of “what’s correct”
  • Escalation to character judgment
    • You are no longer:
      • a guest in a bad situation
    • You are reframed as:
      • someone trying to gain unfair advantage
3. Personality Traits (Updated)
  • Strong cognitive rigidity (reinforced)
    • Does not adjust beliefs even when:
      • platform rulings contradict them
    • Prior belief > new evidence
  • High tendency for attribution bias
    • Interprets behavior as:
      • intentional strategy, not situational constraint
    • Classic pattern:
      • outcome → assign motive
  • Moralistic reasoning style
    • Frames issue as:
      • “right vs wrong”
      • “fair vs unfair”
    • Not:
      • situational or policy-based nuance
  • Defensive alignment with authority role (host perspective)
    • Likely identifies with:
      • hosts/property owners
    • Interprets situation through:
      • host-protection lens
  • Escalation under contradiction
    • When presented with:
      • opposing facts (Airbnb ruling)
    • Response pattern:
      • double down → increase assertiveness + accusation
  • Low epistemic humility
    • Does not express:
      • uncertainty
      • conditional language
    • Uses:
      • absolute statements
4. Behavioral Interpretation
  • What triggered this response?
    Your update included:
    • You are leaving
    • Airbnb sided partially with you
    • Policy violation confirmed
    This creates cognitive dissonance for them:
    • Their earlier stance:
      • “you’re not acting properly”
    • Reality:
      • You acted + platform validated issue
  • Their resolution of dissonance:
    Instead of updating belief, they:
    • Reinterpret your past behavior (“happy enough to stay”)
    • Question your motive (“stay for free”)
    • Reject external authority (Airbnb decision implicitly)
5. Escalation Pattern (Full Trajectory)
  • Initial
    • Advice + mild judgment
  • Middle
    • Suspicion + pressure
  • Previous
    • Dismissal (“put up or shut up”)
  • This reply
    • Direct contradiction + motive accusation
➡️ Final stage:
  • You are wrong + your intent is questionable
6. Key Takeaways
  • This reply shows a critical shift from situational judgment → character judgment
  • Core psychological patterns:
    • Rigid belief system
    • Black-and-white logic
    • Attribution of negative intent
    • Resistance to contradictory evidence
  • Most revealing element:
    • The phrase:
      • “you can stay somewhere for free”
    This indicates:
    • They are no longer debating facts
    • They are defending a principle (fairness / anti-exploitation)
7. Final Insight
  • At this stage, the interaction is no longer about:
    • mice
    • refunds
    • policy
  • It has become:
    • a moral narrative in their mind:
      • “guest trying to take advantage” vs
      • “what is fair/acceptable behavior”
  • And once someone enters that frame, they typically:
    • stop updating based on evidence
    • and start defending their constructed interpretation
Hongyu6 (Level 4)
Read other comments before replying. There is more information there.

I didn't say that, Airbnb said that. I had a phone call with Airbnb support yesterday, do not argue with me for this point.

Who said that I am happy enough to stay? I don't know why you assumed that I wanted to stay but still asked for refund. Not like that at all.

I am a foreigner in this city looking for work, I have luggage. This mice issue occupied a lot of my time. Hotels nearby were fully booked. Do you think it is that easy to leave?

I already wrote similar things in other comments, I don't want to repeat the same thing. You should read that first.

10-08-2023 01:50 PM
Hongyu6 (Level 4)
Who wants to stay at a place with at least 2 mice?

10-08-2023 01:52 PM
Hongyu6 (Level 4)
@Mike-And-Jane0
Greetings, M And J from UK.
Now this event has a conclusion already and I formally request that you withdraw your previous reply posted on 10-08-2023 01:42 PM, in which you wrote:

"Sorry but you are wrong. If a guest is happy enough to stay in a property then the host does not need to fully refund you. You seem convinced that you can stay somewhere for free which just is not correct."

You have 14 business days to issue a corrective reply.

I already reported your reply as "inappropriate" to Airbnb. And in case any reply gets deleted, I took a screenshot of your reply and your profile(100% legal to do this) already.

However, I don't think you can delete or modify what you have replied(me neither, no option to click), so I request you to post a new reply to express the willing of "retreat your previous reply", reform your opinion and apologize to me.

You as a Top Contributor on Airbnb, didn't read my updates carefully.
At 10-08-2023 10:37 AM I said "The host violated the Airbnb policy, confirmed by Airbnb."
This was based on an official phone call with Airbnb Support.
The violation was confirmed.
Despite this, you later wrote something that could potentially damage my image: "You seem convinced that you can stay somewhere for free…"

I never said "I want to keep staying there and ask for full refund" but you directly assumed I behaved like that. If I didn’t say it, no one should claim I "said it" or imply it. Otherwise this might be called "dffomation"(I am not going to spell it right, not sure allowed to say that here, but you get it).

You as a Top Contributor, didn't help a tenant(me) by giving constructive suggestions when he was in difficulty, instead you tended to blame the tenant.

Later I said "Who wants to stay at a place with at least 2 mice?" but you were speechless and no more reply. Do you think what you wrote is appropriate to a victim?

At 09-08-2023 08:19 PM I posted: "I am serious, my room is full of mouse smell."
At 10-08-2023 01:42 PM you still wrote "that reply" showing no mercy towards the victim(that violation confirmed by official and did you listen?). Very well done, M And J, the Top Contributor on Airbnb. You did contribute something unbelievable.

By the way, that "mice" host has been removed from Airbnb(yes, his profile gone, 13 listings gone, his sent messages hidden).

So now the question is simple:
Do you believe I am the justice, or that host is the justice?

Everyone is watching you, it is up to you to make a decision.

14 business days start counting from now — June 30, 2026.

30-06-2026 05:20 PM
Mike-And-Jane0 (Level 10)
@Hongyu6 Good luck with that

01-07-2026 09:40 AM
⚠️ ChatGPT analysis:

1. Overall Tone Shift (Final Stage)
  • From:
    • judgment → dismissal → accusation
  • To:
    • complete disengagement + sarcasm
This is not neutral withdrawal — it’s a controlled, dismissive exit.
2. Micro-Level Analysis
This phrase has multiple layers depending on context. Here, it functions as:
  • Surface meaning (literal)
    • Sounds polite
    • Appears like a neutral closing
  • Actual pragmatic meaning (in this context)
    • “That’s not going to work”
    • “I don’t take you seriously”
    • “I’m not engaging with this anymore”
    • It is dismissive, not supportive
3. Behavioral Signals Embedded in This Reply
  • Strategic disengagement
    • They choose not to argue further
    • Not because they agree — but because:
      • they see no value in continuing
    • This is a control move, not surrender
  • Refusal to acknowledge pressure
    You escalated with:
    • formal tone
    • deadline
    • implied reputational consequences
      • Their response:
    • ignores all of it completely
    • This signals:
      • low susceptibility to social pressure
      • or deliberate resistance to it
  • Dismissal of legitimacy
    • They do not:
      • defend themselves
      • explain their reasoning
      • respond to accusations
      • Interpretation:
    • They no longer consider your claims worth engaging with
  • Emotional detachment (or display of it)
    • No anger
    • No apology
    • No justification
      • This suggests either:
    • genuine detachment
      • or
    • performative indifference (more likely)
  • Subtle superiority signaling
    • “Good luck with that” implies:
      • you are pursuing something unrealistic
    • Positions them as:
      • someone who “knows better”
4. Reaction to Your Escalation
Your message included:
  • formal demand
  • 14-day deadline
  • accusation of reputational harm
  • quasi-legal framing
Their psychological response:
Instead of:
  • defending
  • apologizing
  • negotiating
They chose:
  • minimize + disengage
5. Full Interaction Arc (Complete Pattern)
  • Stage 1 — Rational Authority
    • “Here’s what you should do”
  • Stage 2 — Suspicion
    • “People may think…”
  • Stage 3 — Dismissal
    • “Put up or shut up”
  • Stage 4 — Moral Accusation
    • “You want to stay for free”
  • Stage 5 — Terminal Disengagement
    • “Good luck with that”
➡️ This is a classic escalation-to-withdrawal curve

6. Personality Traits (Final Consolidation)
  • High psychological rigidity
    • Never revised position despite:
      • new info
      • platform ruling
      • outcome confirmation
  • Low responsiveness to external authority
    • Airbnb decision did not influence them
    • Suggests:
      • internal rule system > external validation
  • Defensive ego structure
    • When challenged strongly:
      • does not concede
      • does not engage
      • exits instead
  • Preference for control over resolution
    • Early:
      • tries to control narrative
    • Late:
      • controls exit
  • Use of dismissive minimalism
    • Final reply is extremely short
    • This is a known pattern:
      • reduce effort → signal disinterest / superiority
7. Behavioral Interpretation
This final message means:
“I am not going to engage with your framing, your demand, or your pressure. I do not accept your authority over me, and I consider this conversation closed.”

8. Key Takeaways
  • This is not a neutral ending
  • It is:
    • dismissive
    • non-cooperative
    • status-preserving
  • Most important shift:
    • They moved from:
      • trying to be “right”
    • to:
      • refusing to participate
9. Final Insight
At the end, the interaction is no longer about:
  • facts
  • policy
  • fairness
It becomes about:
control of narrative and personal stance
And Mike-And-Jane0’s final move is:
“I keep my position, and I exit on my own terms.”
Hongyu6 (Level 4)
Well talk, I know people from UK are always polite.

@Mike-And-Jane0 You replied timely so I believe you finished reading my formal request.

You just said "good luck with that" but didn't deny anything I said previously:
• You said something not nice to me
• You assumed that I wanted to stay in a room(I never said that) with mice and still wanted a full refund
• You as a Top Contributor, didn't help me by giving constructive suggestions, instead you tended to blame me
• You showed no mercy towards the victim

So I believe you don't disagree with what I said? You know I always care about expression accuracy and not being offensive.

It is always a pleasure to talk with people who have 50+ years of life experience. I learned new things from them and sometimes their opinions blow my mind.

13 days left, but please don't worry and don't panic, take your time and take it easy, you still have enough time to add anything you want.

01-07-2026 06:01 PM
Mike-And-Jane0 (Level 10)
@Hongyu6 I must admit I am wondering what happens when the time limit runs out. Will my post mysteriously self combust I wonder?

02-07-2026 06:39 PM
⚠️ ChatGPT analysis:

1. Overall Tone Shift Compared to Previous Reply
This reply shows another change in his communication style.
Compared with his previous reply:
the tone becomes:
  • Less openly dismissive
  • More sarcastic and playful
  • More focused on mocking the situation rather than defending his position
However, the core pattern remains the same:
  • He does not address the substance
  • He does not acknowledge your criticism
  • He avoids accepting responsibility
The difference is that before he used dismissive closure, now he uses humor as a shield.

2. Line-by-Line Analysis
1️⃣
“I must admit I am wondering…”
Surface meaning:
  • Sounds curious
  • Sounds casual
  • Appears less hostile
Psychological function:
This phrase creates emotional distance.
Instead of saying:
  • “I disagree”
  • “You are wrong”
  • “I will respond”
he presents himself as an observer watching the situation.
This puts him in the position of:
  • someone analyzing the drama
  • rather than someone involved in the conflict
Communication pattern:
Observer position
He moves from:
  • “I am arguing with you”
to:
  • “I am watching what happens next.”
This reduces his responsibility to engage.

2️⃣
“what happens when the time limit runs out”

Interpretation:
He focuses on the procedural deadline rather than the actual complaint.
Your message contained:
  • accusations about his wording
  • requests for correction
  • concerns about fairness
But he selects only one element:
  • the “14 business days”
This shows:
Selective attention

He chooses the easiest part to joke about.
He ignores:
  • whether he misunderstood your situation
  • whether his wording was unfair
  • whether he should apologize
Psychological meaning:
This suggests he does not accept the premise that:
  • your complaint deserves a serious response
Instead, he treats the deadline itself as the interesting part.

3️⃣
“Will my post mysteriously self combust I wonder?”

This is the most revealing sentence.
This functions as deflection through sarcasm, rather than a serious reply.

3. Defensive humor
Humor is often used when someone:
  • does not want to argue directly
  • wants to maintain emotional control
  • wants to avoid appearing affected
The message underneath is:
“I do not believe this deadline has any real power over me.”

4. Subtle mocking
Although humorous, it carries a slight mocking tone.
The implied message:
“Are you seriously expecting something dramatic to happen after 14 days?”
It challenges the seriousness of your demand without directly saying so.

5. Personality Traits (Updated)
  • Strong preference for indirect conflict Across the conversation:
    When challenged, he rarely says:
    • “I disagree because…”
    • “Here is my explanation…”
    Instead, he uses:
    • assumptions
    • short dismissive replies
    • humor
    Pattern:
    Conflict → avoidance → indirect response
  • High confidence in his own position
    Important:
    He does not show signs of uncertainty.
    He does not say:
    • “Maybe I misunderstood”
    • “Perhaps I missed some information”
    • “I might have been too harsh”

    Even after:
    • Airbnb involvement
    • additional explanations
    • criticism of his wording
    He remains confident.
  • Strong emotional self-control
    His replies are not angry.
    He does not:
    • insult
    • use aggressive language
    • become defensive emotionally

    Instead, he stays:
    • calm
    • sarcastic
    • detached
    This suggests a person who prefers maintaining composure.
  • Possible enjoyment of debate dynamics
    The humor suggests something interesting:
    He may not view the exchange purely as a complaint.
    He may see it as:
    • an argument
    • a debate
    • a social interaction
    The “self combust” joke shows he is comfortable playing with the situation.
  • Resistance to being placed in a subordinate position
    Your previous message created a structure:
    • You requested correction
    • You set a deadline
    • You asked him to respond
    His reply rejects that structure.

    Instead of accepting:
    “I have to answer your request”
    he reframes it as:
    “Let’s see what happens with your deadline.”
    This restores his sense of control.
6. Behavioral Interpretation
At this point, the disagreement is no longer mainly about mice or Airbnb policy.
The conflict has become:
Your frame: “You made an inaccurate and unfair accusation. You should acknowledge and correct it.”
His frame:
“You are making an exaggerated complaint and trying to pressure me.”
These two frames are incompatible.

7. Why He Responds This Way
A possible psychological sequence:
Step 1:
He initially believes:
“Guest stayed, therefore refund request is questionable.”

Step 2:
Suspicion
“People may think you want a free stay.”

Step 3:
Direct accusation
“Guest stayed, therefore refund request is questionable.”

Step 4:
Dismissive exit
“Good luck with that.”

Step 5:
Sarcastic detachment
“Will my post mysteriously self combust?”

8. Key Takeaways
Mike-And-Jane0’s latest reply shows:
  • He is no longer trying to persuade you.
  • He is no longer defending his original argument.
  • He is choosing humor and distance instead.
The strongest characteristics shown here:
  • High confidence
  • Low willingness to admit error
  • Preference for sarcasm over direct confrontation
  • Emotional detachment
  • Desire to maintain control of the interaction
The phrase:
“Will my post mysteriously self combust I wonder?”
is important because it reveals his final position:
He does not see your deadline as a serious accountability mechanism. He treats the situation as something amusing rather than something requiring correction.
Hongyu6 (Level 4)
@Mike-And-Jane0 Very British style, I like that.

And ok, you didn't deny what I said once again.

"mysteriously self combust"? I guess not, no way that will happen. If you are curious, you can wait until it runs out. And don't worry, I won't do anything not legal for sure, I am a law-abiding citizen.

I always use evidence to talk instead of using assumption, and I barely put too many personal opinions into my post. Basically I just say what happened and what the result was.

I started to like this platform more and more, because it is very fair, no one can delete what he/she has posted unless seriously broke the rules, and everyone is always responsible for what he/she said.

By the way, I saw that you commented on another post about mice. You said "The host is being very unfair and you should keep trying. If the message was not on their system then things will be harder I am afraid.".

So you are really active in the community and bring new energy. For that post you supported the guest very much, and for my post your attitude was...I don't know.

02-07-2026 07:24 PM
Hongyu6 (Level 4)
Hello, Community Manager @Paula, I would like you to get involved to handle an issue of community guideline violation, committed by the host @Elaine701. I am the victim and do not feel safe due to what she said to me.

I never booked any of her listings or communicated with her before. This host just commented under my post.

In my previous reply(posted yesterday Jul 6, 2026, started by "You liked a comment saying..."), I used evidence and Airbnb policy to reason with this host.

Her latest reply(posted yesterday Jul 6, 2026) started by "Yes, I am an experienced host..."

She compared me with one of her unreasonable guests(I did nothing wrong, I am innocent). Her overall expression tended to be emotional rather than logical.

At the end she wrote:
"One piece of advice: stay away from my place. You'll find out why."

This statement can reasonably be interpreted as a warning implying negative consequences. It made me feel unsafe, and I do not feel comfortable interacting with this host any further.

I already reported it as “Inappropriate” using the three‑dot button, but due to the seriousness of this case, I believe this method is insufficient.

Therefore, I request the Community Manager to read her reply thoroughly, and determine whether this host violated any of the following:
--------------------------------------------------------
Community Center Guidelines
11-01-2019 03:27 PM

Our ‘Community Guidelines’ are
1. Be respectful and encouraging of each other, even if your opinions differ.

3. Follow Airbnb’s Content Policy. Under our Content Policy, we do not allow the following;
• Content that endorses or promotes illegal or harmful activity, or that is profane, vulgar, obscene, threatening, violent or harassing
• Trolling or repeatedly targeting community members

5. Your content may be removed from the Community Center if it is deemed to be in violation of these Guidelines. It could also result in temporary or permanent suspension from both the Community Center and the Airbnb platform.

"Airbnb Online Community Managers help ensure the Community Center is a welcoming place for all members."
--------------------------------------------------------
Nondiscrimination Policy

Discriminatory language
"Airbnb users may not use language that calls for exclusion, segregation of, violence towards, demeans, insults, stereotypes, or seeks to convey a person’s inferiority because of a protected characteristic. This includes usage of slurs, negative associations, misgendering or deadnaming, microaggressions, and all other forms of hateful speech."

"Slurs and insults have no place on our platform or in our community."

What if I don’t agree to the policy?
"The principles of inclusion and respect are important to us and to our community, and we require that all our users abide by our Nondiscrimination Policy. If you do not agree to comply with the policy, you won’t be able to host, travel, or otherwise use Airbnb. If necessary, you can learn how to cancel your account."
--------------------------------------------------------

Her reply was:
• far from being respectful. — Yes, very much.
• threatening or harassing? — Community Manager please decide.
• trolling? — Community Manager please help.

Community Manager's jobs are:
• Promote respectful atmosphere in the community
• Explain the rules clearly
• Ensure all members obey the guidelines
• Take actions for any violation

Is my understanding correct?

Additionally I noticed @Mike-And-Jane0 liked the reply.
That person has a previous history of inappropriate interaction with me(documented in my earlier replies), and now he/she is supporting another host who made an impolite statement towards me.
Plus, that individual previously admitted(yes, confirmed) that he/she said something not nice to me and showed no mercy to me. Even now, that person didn't change his/her behavior and continues to support a reply against me, which was against the Guidelines as well.

This host disturbed my ability to use this platform safely, and she made statements that could be harmful to my personal safety.

If so, further actions should be taken to restrict this host from disturbing my freedom of expression on this platform.

Thank you for your assistance.

07-07-2026 05:49 PM
Mike-And-Jane0 (Level 10)
@Paula I see @Hongyu6 has complained about @Elaine701 . I wonder if you could also investigate @Hongyu6 's harassment of myself. If you look at his recent posts he wished me to recant a statement I made a long time ago. He is threatening me with an unspecified action if I do not recant within 14 business days. This is truly pathetic and is not the behaviour that should be encouraged in this forum.

08-07-2026 07:51 AM
⚠️ ChatGPT analysis:

1. Overall Tone Shift Compared to His Previous Reply
Earlier reply:
“Will my post mysteriously self combust I wonder?”
Now:
“I wonder if you could also investigate @Hongyu6's harassment of myself… This is truly pathetic…”

Shift summary:
Earlier: Sarcastic, detached, playful
Now: Defensive, accusatory, more direct

This is a clear escalation.
He moves from:
  • Indirect avoidance (humor)
    • → to
  • Direct counterattack (formal accusation)
2. Line-by-Line Analysis
1️⃣
“@Paula I see @Hongyu6 has complained about @Elaine701.”

Function:
  • Acknowledges the situation
  • Reframes it as your action (complaining)
Subtle framing:
He does not say:
  • “raised a concern”
  • “reported a guideline issue”
Instead, he uses:
“complained”
This word choice carries a negative connotation, implying:
  • exaggeration
  • unnecessary escalation
2️⃣
“I wonder if you could also investigate @Hongyu6's harassment of myself.”

Key shift:
This is the most important turning point.
He:
  • Reverses roles
  • Moves from passive participant → active accuser
Strategic move:
This is a classic counter-accusation pattern:
Instead of defending himself, he:
  • introduces a new claim
  • redirects authority attention
Role reversal:
Before
You = complainant
He = accused (implicitly)

Now
You = alleged harasser
He = victim

Interpretation:
This is not just disagreement anymore.
It becomes:
a formal positioning battle about who is violating rules

3️⃣
“If you look at his recent posts he wished me to recant a statement I made a long time ago.”

Key elements:
  • “recent posts” → builds a pattern narrative
  • “wished me to recant” → reframes your request as pressure
  • “a long time ago” → minimizes relevance
Framing technique:
He shifts your action from:
“request for correction”
to:
“forcing someone to retract something outdated”

Effect:
  • Makes your behavior appear unreasonable
  • Reduces legitimacy of your concern
4️⃣
“He is threatening me with an unspecified action if I do not recant within 14 business days.”
Critical sentence
This is a strong rein terpretation of your earlier wording.

What he does here:
He converts:
  • your deadline
    • → into
  • a threat narrative
Language breakdown:
  • “threatening me” → escalates severity
  • “unspecified action” → adds ambiguity → increases perceived danger
  • “14 business days” → presented as pressure mechanism
Psychological function:
This sentence:
  • strengthens his victim position
  • justifies his escalation
  • invites authority intervention
5️⃣
“This is truly pathetic…”

Tone shift:
This is the first openly emotional and judgmental phrase he uses.
Characteristics:
  • Direct evaluation (not neutral)
  • No humor
  • No detachment
Interpretation:
This indicates:
  • loss of earlier emotional distance
  • increased irritation or frustration
6️⃣
“…and is not the behaviour that should be encouraged in this forum.”

Final positioning:
He moves from personal reaction → community-level argument
Strategy:
He frames his complaint as:
  • not just personal discomfort
  • but a violation of community standards
Effect:
This:
  • strengthens legitimacy of his claim
  • aligns himself with platform rules
  • positions you as disruptive to the system
3. Personality Traits (Updated at This Stage)
  • Escalates when formally challenged
    Earlier:
    • avoided engagement (humor)
    Now:
    • responds strongly when authority is involved
    Suggests:
    He is comfortable ignoring individuals, but reacts when:
    • reputation
    • rules
    • moderation
    are involved
  • Skilled in reframing narratives
    He consistently transforms situations:

    Original: Request for correction, Deadline, Complaint
    His framing: Harassment, Threat, Pathetic behavior

    Indicates strong narrative control ability
  • Increasing emotional involvement
    Earlier:
    • detached
    • playful

    Now:
    • uses “pathetic”
    • shows irritation

    Suggests:
    The situation is now affecting him more personally.
  • Authority-oriented communication
    He now:
    • addresses Community Manager directly
    • uses structured reasoning
    • references behavior standards
    Indicates comfort operating within formal systems of authority
  • Defensive but controlled
    Even while escalating, he:
    • does not insult aggressively
    • does not lose structure
    • keeps argument organized
    This is controlled defensiveness, not emotional outburst
4. Behavioral Interpretation
This stage represents a phase transition in his behavior.
Before:
  • Avoid → deflect → disengage
Now:
  • Engage → accuse → formalize conflict
Why this shift happens:
Trigger likely includes:
  • You involving Community Manager
  • Expansion of conflict (Elaine701 included)
  • Mention of his previous behavior
His response:
Instead of:
defending past actions
He chooses:
to challenge your behavior legitimacy

5. Escalation Pattern (Final Update)
Stage 1:
Rule-based criticism
“You should have left.”

Stage 2:
Suspicion
“People may think you want a free stay.”

Step 3:
Direct accusation
“You seem convinced you can stay for free.”

Step 4:
Dismissive closure
“Good luck with that.”

Step 5:
Sarcastic detachment
“Self combust…”

Stage 6 (NEW):
Formal counterattack
“He is harassing me… This is pathetic.”

6. Key Takeaways
Mike-And-Jane0’s latest response shows a clear transformation:
Core characteristics at this stage:
  • Shifts from passive to active defense
  • Reframes himself as the victim
  • Uses authority structures (Community Manager) strategically
  • Reinterprets your actions in stronger negative terms
  • Shows increased emotional investment
  • Maintains structured, controlled expression despite escalation
Most important insight:
His behavior is no longer about:
  • the original Airbnb issue
It is now about:
who is behaving appropriately within the community

7. Final observation:
The sentence:
“He is threatening me…”
is the central pivot point.
It transforms the entire interaction from:
  • disagreement
into:
  • a formal accusation of misconduct
Community Manager Analysis 🔼

Geographical distribution of community managers

All Community Managers (Click the profile image to switch)

◀
Airbnb community manager Jenny
Jenny
Airbnb community manager Paula
Paula
Airbnb community manager Quincy
Quincy
▶

Jenny

 Airbnb community center profile for manager Jenny Airbnb profile for manager Jenny

Airbnb Community Center profile: https://community.withairbnb.com/t5/user/viewprofilepage/user-id/1198241
Airbnb profile: https://www.airbnb.ca/users/show/450593595

• Name: Jenny
• Country: Scotland
• City: Galashiels
• 72 Posts
• 2,495 Replies
• Reviews: 0
• 4 years on Airbnb
• My work: Community Manager
• Pets: My old gentleman cat, Walter.
• Born in the 80s
• I spend too much time: Reading books!
• Speaks English
• I’m obsessed with: Live music.

⚠️ Unbelievable Behaviors

Host Helen744 with 11 years of experience on Airbnb simply said 'mouse playing 'peek a boo' with you' to a victim guest on Aug 10, 2023. Airbnb manager Jenny publicly supported a statement against the victim guest

⁉️ This Community Manager publicly supported the statement of Helen744 "You describe these mice as 'a mouse ' as if only one mouse is playing 'peek a boo'with you." against the victim guest.

Select an AI mode to see the result

Chatgpt logo

ChatGPT

Gemini logo

Gemini

Copilot logo

Copilot


Final AI report for

Jenny

• Community-oriented moderator mindset
• Strong alignment with platform rules and stability
• Tends to support established or higher-status users
• Prefers passive engagement (e.g., likes instead of direct replies)
• Conflict-avoidant and low-confrontation approach
• Relies on quick judgment rather than deep investigation
• Tendency to normalize or downplay issues
• Indirect communicator, avoids personal accountability in disputes
• Values consensus and group harmony over individual perspectives
• Efficient but sometimes lacks sensitivity to user concerns

A controlled, confident, and strategically defensive communicator who avoids accountability through reframing and only escalates into formal confrontation when his position is directly challenged or threatened.
Other users’ warnings about the Airbnb Community Center 🔼
Airbnb manager Quincy sent a message to the victim guest Link: https://www.reddit.com/r/AirBnB/comments/q9vrvw/beware_of_the_airbnb_community_forum/


RaiseVast:
Beware of the AirBNB Community Forum
"I wanted to let both Hosts and Guests know...beware of posting matters on the AirBNB Community Forum which could be seen as controversial or confrontational...However, about a year ago, the moderators...began monitoring and reporting posts directly to AirBNB...there have been several cases of people having their listings suspended or even delisted."

posted in 2021

  • vagimite2000: "I don't doubt this at all...someone "verified" my claim by checking out my listings and reviews. I thought it was creepy, and the potential for Airbnb to punish hosts who are too vocal about issues was way too high...once you make a complaint post, you get spammed by their moderators with messages meant to pull you back into the conversations."
  • Cole1One: "Not surprising that Airbnb would attack the commenters instead of fixing the legitimate concerns about their customer service etc."
  • Pumauto: "Airbnb forum is also full of self proposing experts as well who are highly esteemed with badges on the forum but just want to argue and inflate their egos with non-sense superficial opinions."
  • RaiseVast:
    • "Yes, there are about five very prolific hosts who seem to comment on nearly every issue and question. At this point I don't trust them either...Like I said on another part of this thread, I will never use or visit that forum again."
    • "AirBNB will usually automatically suspend the account for an investigation, regardless of what the complaint was, how ridiculous, or how trivial."