⚠️ Comportements incroyables

⁉️ Ce Community Manager a publiquement soutenu la déclaration de Helen744 « You describe these mice as 'a mouse' as if only one mouse is playing 'peek a boo' with you. » contre le voyageur victime.

Comportements incroyables

⁉️ Superhôte Elaine701 a publiquement déclaré « stay away from my place. You'll find out why. » contre le voyageur victime.
⁉️ Top Contributor Mike-And-Jane0 a publiquement accusé le voyageur victime de « harassment ».
⁉️ L’invité·e victime a demandé au Community Manager de déterminer si Elaine701 avait violé les lignes directrices, si ses comportements étaient menaçants, harcelants ou du trolling, et de traiter également le cas de Mike-And-Jane0 .
⁉️ Ce Community Manager a envoyé un message au voyageur victime en disant : « our team is closely reviewing the interactions to ensure they follow our Community Center Guidelines and will take appropriate action if needed. ».
⁉️ Ce Community Manager a simplement désactivé le fil de discussion, empêchant toute réponse. Toutes les déclarations demeurent.
⁉️ Ce Community Manager n’a jamais répondu pour dire si les comportements de Elaine701 et Mike-And-Jane0 étaient appropriés — même pas un oui / non.
⁉️ Bien que l'équipe ait déclaré examiner attentivement les échanges, les propos signalés (« put up or shut up » et « stay away from my place. You'll find out why. » et une plainte pour « harcèlement », adressés à une victime) sont restés visibles publiquement après la fermeture de la discussion, sans qu'aucune mesure de suppression ou d'avertissement ne soit visible, ni qu'il soit publiquement établi qu'ils enfreignaient les règles.
⁉️ Ce Community Manager a publiquement déclaré « I’m obsessed with: Helping peolple » sur son profil Airbnb.

Comportements incroyables

1. Précédemment, le voyageur victime a publié "Result of previous Airbnb post: How to get full refund for a mouse issue" afin d’aider d’autres voyageur victimes à défendre leurs droits.

   
   Hi, I am a guest/tenant who posted "How to get full refund for a mouse issue" on Airbnb Community Center in 2023.
   
   🚫 The result was that mice host got removed completely from Airbnb, that place has been sold to someone else as a long-term rental.
   
   I posted this(same title) with images and videos on another popular threading platform. Its logo is an orange background and there is a cute white alien that looks like Michelin man in his childhood. I didn't post it in any subgroup, I put it on my profile.
   
   H
   o
   n
   g
   y
   u
   S
   h
   e
   n
   7
   9
   3
   6
   
   It is the second smallest province in CA, that port city is famous for its Atlantic sea view and Scottish culture in North America.
   
   📍 Address(publicly visible, not the host's private address): ???? ?????? ?????? Hal????, ???? ?????? ??? ??? Canada
   👤 Host: Mr. A
   👥 Co-host: Mr. I and Mr. M
   🐀 Issue: I saw a mouse in my room(room #5, downstairs) and in the kitchen(upstairs).
   🕑 Time: August 7th, 2023
   🎥 What I did: I set up a camera to record it at night.
   🔍 Evidence(see the stove):
   
   The complete video on
   🎞 Google Drive: Link 1
   ▶️ Tube: Link 2
   
   Mouse Evidence 1.png
   Mouse Evidence 1 Magnified.png
   Mouse Evidence 2.png
   Mouse Evidence 2 Magnified.png
   Refund Main.png
   Refund 1.png
   Refund 2.png
   
   📚 Detail:
   • It was my first time trying Airbnb.
   • Before getting the proof, they replied very quickly(within 10 minutes), once I provided the proof, they kept silent, no reply anymore.
   • The host and co-host have been silent for more than 12 hours since I gave the 100% true evidence(video), didn’t reply to my message, didn't say anything like "We will fix it", "I am so sorry for this", etc.
   • But when I mentioned "If I don't receive any reply in the next 2 hours, I need to report to Airbnb directly, social media and news media as well.", both of them showed up immediately.
   • The room was full of mouse smell because the floor is fully covered with carpet. I slept on sofa(in order to avoid mice) in living room for 2 nights, the host still charged me full price.
   
   • During the negotiation:
   - The host said "The place is in immaculate and cleanest condition."
   - I said "If I am a property owner, I won't sacrifice my reputation just for winning a bit money.", the host replied "100%" but still refused to refund.
   - I said "You just tried to hold the money tightly, only refund the rest of days and didn't even want to give 1 more dollar back to tenant. By doing this you are unable to make tenant satisfied for sure."
   - I said "The reputation damage is difficult to recover by using money, no matter how much."
   - Negotiation failed, the host still only agreed to refund the rest of days without compensation, which was against Airbnb rules(confirmed by official).
   • The host and co-host never apologized throughout the entire event.
   
   🔚 Result
   After contacting Airbnb customer support via phone call, they confirmed that "host refusing to refund and only refunding the rest of days without any compensation if I leave early" is not right and violated Airbnb policy.
   
   Airbnb resolution:
   ✔️ 30% refund for the 3 nights affected by this issue
   ✔️ Refund for the nights that you aren’t spending
   ✔️ A coupon worth CA$134
   
   For the host:
   1. The mice host's profile is "404 Not Found"
   Screenshot 1.png
   2. The mice host's 13 listings are gone
   Screenshot 2.png
   3. The room I stayed in became unbookable
   Screenshot 3.png
   4. Every day is crossed out on the calendar, availability is "N/A"
   Screenshot 4.png
   5. All his sent messages show "This message has been hidden because the person no longer has access to Airbnb."
   Screenshot 5.png
   
   For the apartment:
   I came across a Facebook public group and saw that its owner changed and became a long-term rental, not for Airbnb anymore.
   
   Screenshot 6.png
   
   🆚 Before VS After(only environment is compared, excluding the mice issue)
   Before VS After Main.png
   Before VS After Bedroom.png
   Before VS After Kitchen.png
   
   Comparison
   • My bedroom was almost the same as the picture shown above: a desk, a chair, a cabinet, a double bed. Now all gone.
   • When I stayed at that place, there was a large screen TV in the living room, now it is gone.
   • There was a microwave, all sorts of utensils, trash bins in the kitchen, now all gone.
   
   🧠 Analysis & Assumption
   • Airbnb listing reviews: first review September 2022, last review April 2024.
   • Facebook rental advertisement: September 25, 2025.
   
   📉 Inference: The mice host got removed from Airbnb between April 2024 and September 2025. After that he sold the apartment to someone and emptied the house.
   --------------------------------------------------------
   • In March 2024, someone shared similar experience on my post by saying
   - "I have been at this Airbnb for two months. Mice spotted during week two."
   - "I don’t think he handled this well at all.".
   
   Screenshot 7.png
   
   🐭 Inference: The host didn't resolve the mice issue after my case(August 2023). Later multiples guests became victims(March 2024).
   --------------------------------------------------------
   • All 4 bedrooms are in the basement. The host had 13 listings total.
   
   💰 Inference:
   1. Host spent a lot on furniture to decorate multiple listings.
   2. When he got removed from Airbnb, he almost emptied the house. Heavy items like sofa and fridge remain there.
   3. Moving all bed frames, mattresses, etc. from basement likely required a moving company(tasks are physically heavy).
   4. Storing all furniture likely required renting a warehouse unit.
   5. Host lost Airbnb income from 13 listings.
   6. Overall moving cost was high. The host lost significant money after ending his Airbnb career.
   
   📅 Timeline reconstruction
   • August 2023: I stayed there and found mice, got suppressed by host.
   • March 2024: Mice issue happened again, another guest became victim.
   • Some day April 2024 ~ September 2025: Host got removed from Airbnb.
   • Some day later April 2024 ~ September 2025: Host emptied furniture, sold listings, left Airbnb market.
   • September 2025: New owner converted it into long‑term rental.
   
   📋 Conclusion
   🪙🤑 💵💵💵
   🏛️🧑‍⚖⚖️⚖️⚖️
   
   A gold digger who digs others’ gold eventually gets his own gold dug out.
   
   --------------------------------------------------------
   Community policy
   Ground rules for home hosts
   
   Listing cleanliness
   All listings should be clean and free of health hazards before check-in.
   • Health and safety: Listings should be free of health hazards (mold, pests, etc.).
   • Cleanliness: Hosts should provide listings that meet a high standard of cleanliness (free of extensive dust, pet dander, dirty dishes, etc.).
   • Guest turnover: Hosts should be sure to clean between every stay (do laundry, take out trash, vacuum/sweep, wipe down surfaces, etc.).
   
   Enforcing these ground rules
   "When repeated or severe violations of these ground rules are reported, hosts, co-hosts, or listings may be suspended or removed from the platform..."
   
   and
   
   "Depending on the nature of the violation, Airbnb may also take other actions, such as canceling an upcoming or active reservation, refunding a guest from a host’s payout..."
   
   Reporting a violation
   Airbnb encourages guests to promptly report violations of these ground rules. When a guest is dealing with a violation of these ground rules, we ask that they:
   • Communicate with the host—the host is in the best position to quickly resolve issues.
   • Document the issue using the Airbnb message thread, photos, etc.
   • If the host can't resolve the issue, contact us to report the issue directly or request a refund through the Resolution Center.
   • Leave an honest review with feedback so that the host can improve for future guests.
   --------------------------------------------------------
   
   🛡️🏆 Victim guests, remember: Airbnb’s policy protects you, not the host.
   🎯💸 It's time to defend your right and get the money back from the host.
   
   Any guest had similar issues? Please share your story.
   
   Victim guests, I am not sure this would be helpful: Normally local laws can make the final decision regardless Airbnb refund policy, depends on the country you are going to stay in.
   
   Hosts must obey local laws, obviously.
   
   Example
   "Short-term rental tenant awarded nearly $2,000 over alleged mice infestation in suite: B.C. tribunal" — News
   
   Quoted: "As a result, tribunal member A wrote, Airbnb refund policies don't apply."
   
   and
   
   "Ultimately, the owner was ordered to pay $1,926.85, which covered damages, pre-judgement interest and tribunal fees."
   
   So if Airbnb refund policy doesn't help, small claims court(or similar tribunal in your country) is your option as well to get the money from the host.
   
   

2. Top Contributor Mike-And-Jane0 a publiquement accusé le voyageur victime de « harassment », et la Community Manager Paula a simplement désactivé le fil de discussion sans donner au voyageur victime la possibilité de s’expliquer. Par la suite, le voyageur victime a publié « Self declaration of being innocent and respectful ».

   
   Hello I am guest H, and I would like to clarify that I did not harass other users on this platform.
   
   For users who already read the posts I published, they should know that I always emphasize fairness, transparency, authenticity, human rights and freedom for each event I encountered.
   
   Today is Jul 8, 2026 and about 10 hours ago, regarding my post "How to get full refund for a mouse issue"(08-08-2023 06:08 PM), a member @Mike-And-Jane0 wrote to Community Manager calling me "harassment", "threatening":
   "...investigate H's harassment of myself. If you look at his recent posts he wished me to recant a statement I made a long time ago. He is threatening me with an unspecified action if I do not recant within 14 business days. This is truly pathetic and is not the behavior that should be encouraged in this forum."
   
   In the following I will refer that member as "M And J" or "this user" or "that user".
   
   That user was not my host, just a regular user who commented under my post.
   
   At 30-06-2026 05:20 PM, I requested that user to retreat the reply and apologize because that user potentially violated the Community Center Guidelines:
   --------------------------------------------------------
   Our ‘Community Guidelines’ are
   1. Be respectful and encouraging of each other, even if your opinions differ.
   
   Nondiscrimination Policy
   
   Discriminatory language
   "Airbnb users may not use language that calls for exclusion, segregation of, violence towards, demeans, insults, stereotypes, or seeks to convey a person’s inferiority because of a protected characteristic. This includes usage of slurs, negative associations, misgendering or deadnaming, microaggressions, and all other forms of hateful speech."
   
   "Slurs and insults have no place on our platform or in our community."
   --------------------------------------------------------
   My intension was to inform that user to realize the mistakes and comply with the rules. That user has a title of "Top Contributor" on this platform, if he/she did not behave well, that would be a problem, since a "Top Contributor" is like a role model.
   
   I have established a clear timeline to prove that who really did the harassment. Please read below.
   
   Timeline
   • 09-08-2023 08:19 PM, I wrote(In response to M And J):
   "I am serious, my room is full of mouse smell.
   I booked a hotel and will check out tomorrow morning."
   
   • 10-08-2023 10:37 AM, I wrote:
   "The host violated the Airbnb policy, confirmed by Airbnb. They failed to provide a clean environment to guests.
   
   They only agreed to refund the rest of days if I leave, this also violated the Airbnb policy. Guests are under the protection of Air Cover.
   
   The host and co-host handled this mice issue inappropriately. Officially confirmed."
   
   • 10-08-2023 01:42 PM, M And J replied:
   "Sorry but you are wrong. If a guest is happy enough to stay in a property then the host does not need to fully refund you. You seem convinced that you can stay somewhere for free which just is not correct."
   --------------------------------------------------------
   Explanation
   • I clearly told "I booked a hotel and will check out tomorrow morning." but this user ignored it and still assumed that I wanted to stay there for free.
   • I clearly said the room was "full of mouse smell", but this user still assumed that I was happy to stay there.
   
   I felt hurt. Very hurt.
   
   In my formal request, I told that this user did not give me constructive suggestions when I was in difficulty, instead this user tended to blame me.
   --------------------------------------------------------
   • 01-07-2026 09:40 AM, M And J wrote:
   "Good luck with that"
   
   • 02-07-2026 06:39 PM, M And J wrote:
   "I must admit I am wondering what happens when the time limit runs out. Will my post mysteriously self combust I wonder?"
   --------------------------------------------------------
   Explanation
   I replied by saying "you didn't deny anything I said previously" and "you didn't deny what I said once again" to confirm that user agreed(quoted: "I must admit") that he/she:
   • said something not nice to me
   • assumed that I wanted to stay in a room(I never said that) with mice and still wanted a full refund
   • as a Top Contributor, didn't help me by giving constructive suggestions, instead tended to blame me
   • showed no mercy towards the victim(me)
   
   but did not show the willing to retreat the reply and apologize to me at that time.
   --------------------------------------------------------
   The reasons why I did not harass/threaten M And J:
   1. I did not use any abusive/offensive/aggressive expression: Instead I described this user as "always polite", "active in the community" and "bring new energy". Plus, I used words like "pleasure", "please", "don't worry", "take your time", "take it easy", etc.
   
   2. The timeframe of 14 business days is reasonable: I cannot wait forever(to prevent some exception like "ok I will do it in 10 years"), that's why I provided a clear timeframe. Many companies or organizations always use "14 business days" as a standard.
   
   3. I clearly declared my attitude to this user:
   • At 01-07-2026 06:01 PM, I said "I always care about expression accuracy and not being offensive.".
   • At 02-07-2026 07:24 PM, I said "And don't worry, I won't do anything not legal for sure, I am a law-abiding citizen."
   
   4. I always quoted the source and did not manipulate the fact: I did not imply anything that user said. I provided evidence with timestamp to respect the fact.
   
   This platform is very good and very fair. No one can delete what he/she has posted unless seriously broke the rules, and everyone is always responsible for what he/she said. History cannot be rewritten.
   
   I hope that M and J can understand clearly who did the wrong things and who is the justice.
   
   Additionally, I wish M and J enjoy his/her retirement life, and may this event become something inspiring for him/her.
   
   Feel free to correct me if my expression is not accurate enough. Anyone can invite the Community Manager to get involved if there is still some conflict.
   
   Thank you.