Mocko.ai a offert un accès Premium pour influencer un avis sur Trustpilot

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Overview

Vue d’ensemble

Mocko.ai est une plateforme alimentée par l’IA conçue pour aider les apprenants en langues à préparer des examens standardisés, en se concentrant principalement sur les tests de compétence en français tels que le TEF et le TCF (souvent utilisés pour l’immigration au Canada).

Selon Vancouver Tech Journal (https://vantechjournal.com/p/vancouver-startup-transforms-language-testing), les fondateurs de Mocko.ai sont Ken, Yu et Nima.

L’entreprise derrière Mocko.ai est SparkBridge Incubator Ltd. Elle fournit des services liés à l’immigration tels que le visa pour start-up, le parrainage, la relocalisation familiale, etc.
Site web : https://www.sparkbridge.ca/
LinkedIn : https://ca.linkedin.com/company/sparkbridge-incubator

Trustpilot est une plateforme numérique d’avis consommateurs permettant aux utilisateurs de lire et de rédiger des retours sur des entreprises et des boutiques en ligne. Il s’agit d’un service tiers, ouvert, où les consommateurs peuvent évaluer la réputation d’une marque et où les entreprises peuvent recueillir des évaluations.
Les incitations sont strictement interdites sur Trustpilot. Voir : https://help.trustpilot.com/s/article/Who-can-write-a-review-and-when?language=fr

« Vous ne pouvez pas rédiger un avis si on vous a alloué ou proposé un incitatif (comme des bons de réduction, des récompenses financières ou des points de fidélité) en échange. Les entreprises ne sont pas autorisées à offrir des incitatifs en échange d'avis. »

Des captures d’écran de médias publics ont été réalisées avant leur disparition.

Incitation effectuée par Mocko.ai

Hi Hongyu,

We’re sorry you had such a bad experience with Mocko.

Our platform has changed a lot since then, and we’d like to invite you to try it again. We’ve added one freemonth of Mocko Premium to your account so you can explore the updated experience at no charge.

If you try Mocko again and feel the platform has improved, we’d appreciate it if you considered updating your Trustpilot review to reflect your current experience.

We’d also be happy to add an additional two months of Premium free of charge so you have more time toevaluate the platform. Just reply to this email and we’ll take care of it.

Thank you for giving Mocko a try, and we hope the new experience is much better for you.

Best,
The Mocko Team

Hi Hongyu,

We are sorry for the poor experience you had with Mocko.

Our records show that we refunded all fees associated with your account, despite your use of the platform. If you areopen to giving Mocko another try, we would be happy to offer you three months of Premium access completely free of charge.

We also ask that any future concerns be communicated respectfully. Abusive conduct toward our company or employeesis not tolerated, and we reserve the right to take appropriate action when necessary to protect our team and brand,including where conduct may cross legal boundaries.

Please let us know if you would like to accept the complimentary three-month Premium offer.

Best,
The Mocko Team

Hi Hongyu,

A quick correction to our previous email: it was sent without the correct reply-to address. Please reply to this message andyour response will go to support@mocko.ai.

We have also ensured that your complimentary Premium access is active on your account.

Sorry for the oversight.

Best,
The Mocko Team

Signalement des incitations à Trustpilot

Hi,

Thanks for reaching out and notifying us about the following: ‘Inbound enquiry - This business is offering incentives’. We truly appreciate it. Alongside our advanced technology and teams of experts, it’s community members like you who help us strengthen the integrity of our platform by spotting what might otherwise be missed.

What happens next

Our team will carefully review the information you provided and assess if mocko.ai is offering incentives in exchange for a review. If we confirm this, we'll take appropriate action and continue monitoring their behavior.

How we investigate whistleblower reports

During our investigation, we review the evidence you provided and may follow up if we need more details. We also thoroughly investigate data from internal tools, public sources, and similar reports from other Trustpilot users. If we confirm a breach of our guidelines, we take action—this could include sending a warning to the business, placing an alert on their profile, or other restrictions . We then continue to monitor the situation to prevent repeat issues.

Some cases are resolved quickly, while others can take more time due to their complexity. Also, since most of our work happens behind the scenes, you may not see immediate changes. But rest assured, your report is vital in helping us protect the integrity of our platform.

If you have any additional information that could be helpful, please let us know by replying directly to this email.

Thanks again,
Trustpilot

Hello,

We hope you're doing well,

Thank you so much for bringing this matter to our attention, we've warned the company for violating our guidelines.

We highly appreciate your cooperation with us.

Best regards,
Rowan

Mise à jour de l’avis sur Trustpilot