Mocko.ai offered Premium access to influence a Trustpilot review

Overview

Mocko.ai is an AI-powered platform designed to help language learners prepare for standardized exams, primarily focusing on French proficiency tests like TEF and TCF(often used for Canadian immigration).

According to Vancouver Tech Journal(https://vantechjournal.com/p/vancouver-startup-transforms-language-testing), founders of Mocko.ai are Ken, Yu, and Nima.

The actual company of Mocko.ai is SparkBridge Incubator Ltd. They provide immigration services like start-up visa, sponsorship, family relocation, etc.
Website: https://www.sparkbridge.ca/
Linkedin:https://www.sparkbridge.ca/

Trustpilot is a digital consumer review website that allows people to read and write feedback about businesses and e-commerce stores. It functions as an open, third-party platform where shoppers can gauge a brand's reputation and companies can collect customer ratings.
Incentive is strictly prohibited on Trustpilot. See: https://help.trustpilot.com/s/article/Who-can-write-a-review-and-when?language=en_US

"You cannot write a review if you've received or been offered an incentive, such as discounts, monetary rewards, or loyalty points, in exchange for writing a review. Businesses are not allowed to provide incentives for reviews."

Screenshots of publicly available media were captured before they disappeared.

Incentive Done by Mocko.ai

Hi Hongyu,

We’re sorry you had such a bad experience with Mocko.

Our platform has changed a lot since then, and we’d like to invite you to try it again. We’ve added one freemonth of Mocko Premium to your account so you can explore the updated experience at no charge.

If you try Mocko again and feel the platform has improved, we’d appreciate it if you considered updating your Trustpilot review to reflect your current experience.

We’d also be happy to add an additional two months of Premium free of charge so you have more time toevaluate the platform. Just reply to this email and we’ll take care of it.

Thank you for giving Mocko a try, and we hope the new experience is much better for you.

Best,
The Mocko Team

Hi Hongyu,

We are sorry for the poor experience you had with Mocko.

Our records show that we refunded all fees associated with your account, despite your use of the platform. If you areopen to giving Mocko another try, we would be happy to offer you three months of Premium access completely free of charge.

We also ask that any future concerns be communicated respectfully. Abusive conduct toward our company or employeesis not tolerated, and we reserve the right to take appropriate action when necessary to protect our team and brand,including where conduct may cross legal boundaries.

Please let us know if you would like to accept the complimentary three-month Premium offer.

Best,
The Mocko Team

Hi Hongyu,

A quick correction to our previous email: it was sent without the correct reply-to address. Please reply to this message andyour response will go to support@mocko.ai.

We have also ensured that your complimentary Premium access is active on your account.

Sorry for the oversight.

Best,
The Mocko Team

Reporting Incentives To Trustpilot

Hi,

Thanks for reaching out and notifying us about the following: ‘Inbound enquiry - This business is offering incentives’. We truly appreciate it. Alongside our advanced technology and teams of experts, it’s community members like you who help us strengthen the integrity of our platform by spotting what might otherwise be missed.

What happens next

Our team will carefully review the information you provided and assess if mocko.ai is offering incentives in exchange for a review. If we confirm this, we'll take appropriate action and continue monitoring their behavior.

How we investigate whistleblower reports

During our investigation, we review the evidence you provided and may follow up if we need more details. We also thoroughly investigate data from internal tools, public sources, and similar reports from other Trustpilot users. If we confirm a breach of our guidelines, we take action—this could include sending a warning to the business, placing an alert on their profile, or other restrictions . We then continue to monitor the situation to prevent repeat issues.

Some cases are resolved quickly, while others can take more time due to their complexity. Also, since most of our work happens behind the scenes, you may not see immediate changes. But rest assured, your report is vital in helping us protect the integrity of our platform.

If you have any additional information that could be helpful, please let us know by replying directly to this email.

Thanks again,
Trustpilot

Hello,

We hope you're doing well,

Thank you so much for bringing this matter to our attention, we've warned the company for violating our guidelines.

We highly appreciate your cooperation with us.

Best regards,
Rowan

Updated The Trustpilot Review